Returns & Refunds

Changing your mind

If you are an eligible UK or EU consumer buying online, you generally have 14 days after receiving the goods to tell us you wish to cancel. Where goods from one order arrive separately, the applicable period starts when the last goods are received. No reason is required. VYLE also offers the voluntary 30-day money-back guarantee described below. This is additional to, and does not replace, your statutory cancellation rights.

VYLE 30-day money-back guarantee

VYLE offers a 30-day money-back guarantee for VYLE AURA purchased directly from this shop. You may try the mat at home during the 30-day trial period, using it in accordance with the supplied instructions. Trying the mat does not, by itself, disqualify you from this guarantee. Contact vyleaura@gmail.com within 30 calendar days of delivery to request a return under this guarantee. The purchase-price refund is made to the original payment method after the returned product is received and checked. This guarantee does not restrict your statutory rights, including rights relating to faulty goods.

How to cancel

Email vyleaura@gmail.com with a clear statement that you wish to cancel, your name and order details. You may use the cancellation form below, but do not have to. Sending notice before the cancellation deadline is sufficient.

Returning your order

After notifying us, send the goods back within 14 days. Email vyleaura@gmail.com to notify us of your return. We will send you the return address by email. An authorisation process does not restrict your statutory right to cancel.

If you change your mind, you pay the cost of sending the mat back. This also applies if you return it under our 30-day trial. Necessary costs of returning faulty or incorrectly supplied goods are handled according to applicable consumer law.

Condition of returned goods

You may inspect the item as you would in a shop. Where permitted by law, we may reduce the refund for loss in value caused by handling beyond what was necessary to establish its nature, characteristics and functioning. A blanket “unused only” condition does not override statutory cancellation rights. Include the supplied accessories and keep proof of posting.

Refunds

For a valid cancellation, we refund the payments received, including the least expensive standard outward delivery option we offered, within 14 days of being informed. We may withhold the refund until we receive the goods back or evidence that they have been sent, whichever occurs first, where permitted by law. Additional delivery costs from choosing a more expensive service are not refundable under the standard cancellation right. We use the original payment method unless you expressly agree otherwise, without a refund fee. Your payment provider may take additional time to display the refund.

Faulty, damaged or incorrect goods

Contact us with your order details and a description of the issue. Your legal rights regarding faulty goods, repairs, replacements, price reductions and refunds are not limited by this policy or by any commercial warranty. For qualifying consumer purchases, the statutory legal guarantee of conformity applies. In Belgium, new consumer goods are generally covered for two years. The 30-day money-back guarantee is separate from that protection. No additional manufacturer’s warranty is promised here unless its terms are provided.

Model cancellation form

To: Vyle, Werkhuizenstraat 65, 1800 Vilvoorde, Belgium, vyleaura@gmail.com.
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: ____.
Ordered on/received on: ____.
Name of consumer(s): ____.
Address of consumer(s): ____.
Signature (only if submitted on paper): ____.
Date: ____.